We do not integrate every new device on the market but we are open to hardware integration requests from our customers.
First, check our list of supported devices and protocols to make sure your device is not yet integrated. If it’s not on the list, follow the proper path below depending on your case:
Integrate new device model(s) for the supported protocol
- Contact us via Helpbox. Attach the protocol specification to your request.
- Point the real device to our developer’s channel (they will give you the target host:port in due time).
- Attach relevant and up-to-date protocol specification for our engineers to estimate the scope of work.
- Once our engineers approve your request, they will give you the time and cost estimate (depending on the workload and complexity of the integration).
The minimal time of integration is 2 hours of custom engineering which equals €300. - If you agree to the offered terms of integration, we issue you the invoice for the services to be provided and schedule the work (see the Priority and scheduling section below).
- Get a notification about completed integration.
- Test the integration.
- Report issues (if any). We’ll fix them real quick.
- Say thanks and enjoy flespi.
Note: if different models of devices by the same manufacturer have significant differences in protocol specifications, they are integrated on the same terms as the new protocol (see steps below).
Integrate new device model(s) for the new protocol
- Contact us via Helpbox and tell us about your project:
- what the project will do
- how many devices you intend to connect
- what message parameters you will consume and use in your solution
- whether you need to be able to send commands to devices via flespi as well.
- Point the real device to our developer’s channel (they will give you the target host:port in due time).
- Attach relevant and up-to-date protocol specification for our engineers to estimate the scope of work.
- Once our engineers approve your request, they will give you the time and cost estimate (depending on the workload and complexity of the integration).
The minimal time of integration is 12 hours of custom engineering which equals €1800. - If you agree to the offered terms of integration, we issue you the invoice for the services to be provided and schedule the work (see the Priority and scheduling section below).
- Get a notification about completed integration.
- Test the integration.
- Report issues (if any). We’ll fix them real quick.
- Say thanks and enjoy flespi.
Note: sometimes as the situation unfolds and the scope of work changes, the integration may take more resources to be completed. That is why it is important to clearly articulate the requirements and expectations of the integration upfront. Extra works are scheduled only after the additional scope is clarified and the respective invoice is paid.
Priority and scheduling
Integration requests by the customers of more advanced commercial plans have higher priority. Note that the Enterprise and Ultimate plans have 8 hours of prepaid custom engineering hours.
Integration requests by the customers on the same commercial plan are scheduled on a first-come-first-serve basis.
With any questions, please contact us in Helpbox.