| SLA Best Effort | SLA Priority | SLA Advanced | SLA Premium | |
|---|---|---|---|---|
|
Monthly fee
|
€0 (included in Free plan) | €0 (included in Start plan) | €900 for Start plan €0 (included in Enterprise plan) |
€0 (included in Ultimate plan) |
|
Uptime responsibility
Check our monthly uptime history.
|
No refund | No refund |
99.89-99.01%: 30%
99.0% or below: 70%
|
99.89% or below: 70%
|
|
Custom engineering works
|
bug fixes and enhancements of supported protocols | integration of new channel and stream protocols, new plugin types, other custom engineering work on request | ||