Terms of use

You get the following for FREE

3 channels supporting unlimited number of tracking devices

1 000 simultaneous connections per channel

3 streams

100 registered flespi devices

2 modems to send SMS to devices

50 free SMS per month

Please note that free account inactive for 60 days is subject to deletion.

Want more? Switch to commercial use ↓

Commercial use

Applies when you require officially guaranteed level of service availability, support, and maintenance.
Check out how we ensure High Availability in our Service Level Agreement (SLA).
Learn everything about our rights and obligations in the Public Offer Contract.

Pay-as-you-use model
FIXED

$ 100 monthly fee

3 channels
3 streams
1000 flespi devices
5 modems
100 SMS
1 GB data
SLA
EXTRA
CHANNELS
$ 30
channel/month
EXTRA
STREAMS
$ 10
stream/month
EXTRA
FLESPI DEVICES
$ 1
100 devices/month
EXTRA
SMS
$ 1
10 SMS/month
EXTRA 1 GB
STORED DATA
$ 1
1GB/month
Result: $ 100

Read about pricing and restrictions in more detail and with examples in our blog post.

  SLA Best Effort SLA Basic SLA Premium
monthly fee
no fee

(the initial price is charged only for basic services)

$ 900 $ 3000
flespi platform availability

We guarantee >99.9% uptime of flespi platform. If the availability of the platform drops below the specified level, the Company will automatically refund the respective percentage of the monthly fee to the Customer.

no refund 99.0-97.1%: 30%

97.0% or below: 70%
99.8-99.6%: 10%

99.5-99.3%: 20%

99.2-99.1%: 30%

99.0-98.1%: 50%

98.0% or below: 70%
technical support
advice on a best-efforts basis response in a dedicated Telegram group within 2 hours on working days from 8 a.m. to 7 p.m. UTC+3 (FET) Monday to Friday excluding public holidays response in a dedicated Telegram group within 2 hours 24/7
critical bug fixes
fixed on a best-efforts basis within 5 working days of being alerted to the problem within 24 hours of being alerted to the problem
protocols engineering
development on a best-efforts basis 8 hours of the developer's time per month 24 hours of the developer's time per month

Restrictions on the use of the flespi platform

Type Free Commercial Action if exceeded
Platform
REST/MQTT traffic per minute 200 MB 2 000 MB platform suspended* for 1 minute
REST API requests per minute 500 10 000 platform suspended* for 1 minute
Logs storage period 10 days 30 days obsolete log records are deleted
Account inactive 60 days account is deleted
Telematics hub
Active connections per channel 1 000 50 000 channel suspended* for 1 minute
Stored data per channel 100 MB 1 000 MB channel suspended* for 1 minute
Channel traffic per minute 100 MB 1 000 MB channel suspended* for 1 minute
Stored data per stream 100 MB 1 000 MB new messages are discarded
Stream traffic per minute 100 MB 1 000 MB stream suspended for 1 minute
Stored data per device 1 000 MB 10 000 MB new messages are discarded
Storage
Stored data per container 1 000 MB 10 000 MB new messages are discarded
Stored data per abque 100 MB 1 000 MB new messages are discarded
Stored data per CDN 1 000 MB 10 000 MB new files are discarded
MQTT broker
Active MQTT sessions 1000 1 000 000 new sessions are discarded
Persistent MQTT session storage 100 MB 10 000 MB session is deleted
MQTT retained messages storage 100 MB 10 000 MB new retained messages are not stored

* platform suspended – all REST API requests are temporarily rejected.

* channel suspended – all existing channel connections are closed and the new ones are rejected on channel's URI.